General Class FAQ’s

We often get questions about how our classes run and what to expect before and during class. See below for some of the most common questions!

How do I sign up for a class?

You can sign up for a class by going to our class calendar! Once you find a topic that interests you just click on the name of the class and it will take you to the description. Towards the bottom of the page you can select how many tickets you want to include in your purchase.

I signed up for class but haven’t gotten a confirmation email! What should I do?

We recommend that you check your junk mail first. Often our emails are found hiding there! If you still can’t find your confirmation email us at [email protected] and we’ll resend it to you.

Should I eat before class?

For most classes there will be a communal meal served towards the end of class. You certainly don’t need to eat a large meal before class, but do try to avoid coming to class starving. There are occasionally classes that do not finish with a full meal. We will always let you know ahead of time if this is the case for your class!

How much student participation happens during class?

So much! We are very active in how we teach. You will be chopping, stirring, sautéing and mixing with your fellow students and instructor throughout class. We love gathering people around the stove to help make the magic happen!

How can I buy a class as a gift? 

You can go about this in a few different ways. If there is a specific date of class that you want to gift someone you can buy a spot in class and be sure to enter their name and email address in the “Attendee” fields when checking out. If you don’t have a specific date in mind then we recommend you purchase a Gift Certificate instead!

Will the recipient get notified when I buy a class as a gift? 

They will not get notified when you purchase the class for them. We recommend that you send them a note when you are ready to give the class to them! If you are gifting them an online class then they will receive the Shopping List one week before class and Class Packet three days before class if you put their email address in the “Attendee” field when checking out. If you think you may not have done this, just send us an email and we can fix it for you! If you are gifting them an in-person class then they will receive a reminder for class a few days beforehand.

Do you offer private classes?

We do! We offer private classes for all sorts of situations. Want to celebrate a birthday or other milestone with family and friends located across the country? You can! Want to spend your work party cooking together? You can! Just send us an email at [email protected] and we can start the process of finding the perfect fit for your event.

What is your COVID policy for in-person classes?

For the safety and comfort of our staff, guests, and their loved ones at home, we are requiring students to wear a N95 or KN95 mask, in addition to showing proof of vaccination and ID to attend in-person events in our space. We will have some extra masks on hand in case you don’t have one, but please make sure all guests in your party bring either their vaccination card or a photo of their card as well as their ID. If you have had symptoms of Covid or if you have been in close contact with someone with Covid in the past 10 days, please follow the current CDC guidelines. If you are sick, please stay home. We are keeping doors and windows open as much as possible to assist in airflow, so consider dressing more warmly than you would otherwise. Thank you for your help keeping each other and our staff safe!

Online Classes

What prep do I need to do for an online class?

All prep will be listed on the Class Packet that we send you 3 days prior to class. Most classes will take 30 minutes to an hour of prep time before class. There are a few classes that may require you to complete a task the day beforehand, so make sure to read the prep list when you receive it. You will also want to download Zoom and be sure you can sign in before you join the class.

To make it super easy for yourself during class we recommend separating all of your measured ingredients per recipe. If you have a few baking sheets you can gather each recipe’s set of ingredients on it’s own tray. That way you can grab each tray as we go through class!

The recipe packet says that it takes a long time for this to cook. Do I need to start cooking it before class?

Nope! The only things you need to do before class will be list in the “Prep” section at the top of the Class Packet. Anything else listed in the recipes will be done during class.

Is a ticket for a person or a screen?

Each ticket is for one screen. We often refer to this as “one household” which means anyone that is hanging out with you at home can cook along too! If you are wanting to take a socially distanced class with your friends or family you’ll need to purchase one spot for each household.

Will class be easier if I am cooking with other people in my household?

Yes! The more hands the better. Some classes have a decent amount of chopping or stirring that needs to happen in class and it’s always nice to have a buddy. If you are cooking alone, no worries! The instructor is always checking to make sure everyone can keep up. If you are concerned about the work ahead, give yourself a bit more time to prep before class and maybe do some of the chopping ahead of time.

Why are classes sold out if they’re being held online?

Building community is at the heart of what we do at the Pantry. With that in mind, we try to keep our classes dinner party sized so that you can share your experience in a meaningful way, even if it’s over the internet. This also allows the instructor to be available for advice and questions as you cook and let’s you get the most out of class. 

Where can I find the Zoom link?

We will email you the Zoom link three days before your class! If you haven’t received it, please email us at [email protected] and we will make sure you get it. Please be sure to check your junk mail if you haven’t received a confirmation email  or an email related to class. If you still don’t find the emails, let us know so we can find a way to get the information to you!

When will you send out the shopping list for class?

We will email you the Shopping List for class five days beforehand. If you don’t receive it, please let us know! It might have made it’s way to your junk mail, so please be sure to check that too if you haven’t received a confirmation email  or an email related to class. If you still don’t find the emails, let us know so we can find a way to get the information to you!

Can I make substitutions in the recipes?

Of course! Often the chef can help during class for simple substitutions but if you have questions about a specific class please contact us and we will do our best to find an answer.

Will the online class have closed captioning?

While closed captioning is not available for every class, if you need accommodations for accessibility just let us know. Our Class Moderator will enter all recipe ingredients and instructions in the Zoom chat box as we go through class, so we recommend that you keep that open to see what step we are working on.


Transparency in Coverage

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.